Company Overview
Rafflebox is a growing tech start-up for online fundraising that was created out of a desire to support local and community sports teams, charities and non-profits enabling them to do the work they are best at!
Our agile, high energy culture rewards top performance and the contributions of those passionate about our collective growth and success. We're incredibly proud of the team we have built and are looking for like-minded individuals to help us in our growth trajectory. Our team’s efforts are integral in empowering our clients to increase their fundraising, eliminate overhead and focus on what matters most – enriching communities one worthy cause at a time!
Position Summary
The Bilingual Customer Support Specialist will manage customer requests and queries in both English & French. You will also be asked to process account creations, site builds, site modifications, and escalate incidents across several communication channels. The successful candidate will be passionate about resolving client needs, and motivated to contribute to the company’s revenue growth, and business development. Strong written and verbal communication skills are key in this role along with being strategic, proactive, knowledgeable at navigating internal and external relationships, and most importantly be driven to succeed!
Key Responsibilities:
Qualifications:
Hours of Work
Anywhere within 9AM-5PM or 12PM-8PM (AST). Rotating on-call coverage for weekends
WHAT WE OFFER
Annual Pay ($40,000 - $50,000 a year)
We appreciate your interest in Rafflebox! Only those candidates selected for an interview will be contacted.
Job Types: Full Time Permanent
Schedule:
Experience:
Work Location: In person
Job Type: Full-time
Schedule:
Work Location: In person
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