Field Manager

Job Description

Pattison Sign Group is a highly successful, North American Company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with eight (8) manufacturing facilities, five (5) sales and operations offices and over 1000 employees across North America. In addition to the Pattison Sign Group brand, the following respected brands are part of the PSG family: Teksign, Provincial Sign Systems, Bestworth Rommel, DEX powered by PSG, FBC and Chandler Signs. The company is dedicated to absolute customer satisfaction and ultimate quality in its products and services. The culture of the company is focused on performance and accountability and supports employee empowerment and development. The company operates independently within The Jim Pattison Group, headquartered in Vancouver, and comprised of over 605 locations worldwide. The Jim Pattison Group is broadly based across the automotive, media, packaging, food sales and distribution, magazine distribution, entertainment, export, and financial industries. With sales of over $15 billion in 2022 and more than 49,500 employees, the Jim Pattison Group is the second-largest private company in Canada. We are currently looking to recruit a Field Project Manager relating to our Edmundston office. The field Project Manager field installations for signage and architectural accounts and projects, coordinating the work of installation subcontractors and serves as PSG primary contact with installers and assigned customer account(s). Ensures that all activities are completed in a high quality and timely manner and that customer expectation are fully satisfied. The affected employee is responsible for meeting installation requirements, including financial objectives. Travel is 95 to 100% of the time. KEY RESPONSIBILITIES: Works in partnership with the project manager assigned to the project to ensure timely service delivery, account profitability, and asset management. Ensure the coordination with installers, customer representatives, and PSG Sales, Engineering, Art, Accounting, Technical Services, Production and Purchasing to ensure customer needs are met. Maintains and updates web based information system “epattison” with detail status of projects assigned. Manages and assist in the surveys reading that may require the employee to interface with the customer to change or modify the design of the project Employee will travel with sales personnel or alone and at as a technical advisor in conjunction with or other efforts to assist when required Works in partnership with internal PM’s, customer, architect, and general contractor, outside vendors, plant personnel and installers to coordinate the design, layout and installation Participates in the selection of installers; establishes expectations; and monitors and ensures/evaluates installer performance. Help in the coordination and ensures necessary surveys and permits are secured on a timely basis. Resolves problems and disputes in the field, including quality, schedule, and financial issues. Expedites completion of projects. Resolves and participates in warranty issues. Will be key in completing punch list items. Develops project plans and maintains information on project status Works with other project team members to ensure the total coordination of planning, manufacturing, and installation activities for the customer. Provides a point of contact for customer representatives regarding on-going project questions and issues. Identifies and participates in the resolution of customer issues with the parties involved. Ensures proactive customer communications. Resolves field issues including punch list items. Participate in resolving billing questions and assists with collections May provide guidance and training to the Project Managers. Performs other assignments as required. Complies with all rules, policies, and procedures of the Pattison Sign Group. QUALIFICATIONS AND EXPERIENCE REQUIRED: AS or BS in business, engineering or a construction-related field, or equivalent work experience in construction-related project management or other people/asset management. 2-4 years professional work experience in managing people or assets (construction-related purchasing or project management preferred). Proficient in reading blueprints and comfortable with viewing AutoCAD. Should have strong aptitude for detail and an unwavering commitment to quality Comfortable and capable of climbing ladders and being on building roofs performing surveys and as needed aiding in the installation process Knowledgeable of customer service and installation processes or have experience in the following: forecasts, quotes, orders, installation, and billing. Strong knowledge and skills in field activities and installation management. Requires exceptional interpersonal and project management skills. Ability to learn new and varied assignments. Ability to effectively handle non-routine subcontractor issues and communications. Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision. Must have personal computer skills (preferably Microsoft Windows, Word, Excel, Outlook, and Microsoft project or similar packages). Business maturity/acumen, confidence, and a high degree of personal motivation and energy (proactive). We prefer someone with social skills as they will be communicating with their coworkers. Adaptability, Creativity, resourcefulness, inventiveness, and knowledge of the signage industry would be an asset to the candidate. Pattison Sign Group offers benefits, a competitive salary and is an employment equity compliant employer. Job Type: Full-time Benefits: Dental care Extended health care Paid time off Schedule: Monday to Friday Education: Bachelor's Degree (preferred) Experience: Project management and construction: 2 years (required) Language: French (required) English (required) Ability to Commute: Edmundston, NB E3V 4H4 (required) Ability to Relocate: Edmundston, NB E3V 4H4: Relocate before starting work (required) Willingness to travel: 100% (required) Work Location: In person