Job Details

Description

Ideal candidates will be based in the province of New Brunswick in the greater Moncton area.

Essential Duties & Responsibilities

• Provides Curative/Emergency Service, Preventive Maintenance, Updates (TBs), at customer's facility
• Installs instruments at customer's facility, sales demos, product shows, etc, to ensure full functionality according to Diagnostica Stago specifications.
• Provides onsite and remote support to all Stago Digital Products. Includes installation and initial configuration of Coag.One, and various Middleware/Instrumentation configurations.
• Develop Stago Digital Product knowledge and understanding in order to aid/support Stago’s Digital Product Sales and Marketing initiatives and strategies
• Documents and records information to be included in the repair records in accordance with SOPs and regulatory agencies.
• Analyzes, reviews and inspects findings to determine source of problem via telephone and/or on-site. Performs troubleshooting to repair, replace necessary parts, or other corrective action to ensure optimal operation on analyzers per SOP.
• Coordinates problem resolution within Field Support Group and other personnel to expedite repairs. Minimize down time and drive Customer Satisfaction.
• Adheres to all company policies and procedures.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Demonstrate proper operations to end users.
• Responsible for effective management of company resources and equipment such as parts, tools, trunk stock, etc.
• Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
• Review regional service contract metrics in order to drive customer contract renewal growth among primary accounts.
• Special projects as assigned by Field Support Manager.
• Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
• Provides applications troubleshooting as required.
• Conducts basic on-site in service training of proper operation of company instrumentation.
• Supports Sales, technical support and Marketing departments to foster teamwork and synergy.
  
  

Education & Requirements

• High School diploma or general education degree (GED) with minimum 3 years related experience troubleshooting and repairing diagnostic equipment required. Or Associate's Degree or equivalent from two-year college or a certificate from a Technical/Military school in a related field strongly preferred; Bachelor's degree in related field from four-year college or university preferred.
• Valid Driver's License.
• Ability to travel outside of designated territory, as needed. Up to 75% overnight travel may be required depending on territory. Ability to travel internationally, including corporate office in Parsippany, NJ.
• Must be fluent in both English and French
  
  

Skills

• To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows NT, XP and DOS.
  
  

This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.