General Description: The Guest Service Supervisor will assist with overseeing, guiding and providing the highest level of guest service through well trained and motivated guest service Team Members. The successful candidate will assist with the day-to-day operations of the front desk and the guest services department.
Responsibilities:
1.Assist with leading the resort’s Guest Service Agents and assist with overseeing the Bell team.
2. Assist with training, development of team members, ensuring team members are equipped to provide excellent guest service. Establish guidelines so team members understand expectations and parameters.
3. Assisting with scheduling of the guest service team following budgeted labour goals.
4. Responsible for establishing and achieving front office goals, that complements the direction of the resort.
5. Communicates and implements current and new procedures and expectations.
6. Responds and follows up to inquiries relating to guest comments and concerns.
7. Maintain an efficient system of communication between Guest Services and other departments, with particular regard to guest arrivals, departures and occupancy patterns.
8. Be fully knowledgeable on all resort rates, packages and events.
9. Accept, confirm, modify or cancel room reservations
10. Accept and communicate reservations for F&B, Golf Shop, Spa, Aviation and Sport Shooting etc.
11. To ensure that all special requests of guests are followed through. (room blocking, VIP’s, frequent guests, etc)
12. Coordinate and communicate to all appropriate departments any information pertaining to special requirements of a Guest or Group.
13. Responsible for producing and maintaining Gift Certificates
14. Perform all Front Desk Functions (checking in, checking out guests and answering telephones in accordance with Fox Harb’r Resort procedures when required.)
15. Execute all reasonable additional assignments determined by the Front Office Director and Resort President.
At Fox Harb’r Resort, we know every employee is a valued part of the team. Our benefits include:
Fox Harb’r Resort is a 5 Star, 4 Diamond property nestled along the coast of the Northumberland Strait in Wallace, Nova Scotia. We are offering a unique opportunity for you to experience a 5 Star Luxury work environment. With this opportunity, you will be presented with a distinctive career, experience, and benefits in a World Class setting.
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