• Coordinate short, medium, and long-term scheduling for 1000+ personnel to ensure 24/7/365 coverage for province-wide ambulance, transport, and communications centre services as required.
• Monitor workforce requirements for all shifts via regular communications with Operations Leaders
• Track and utilize availabilities of frontline staff, collective agreement compliance, and fatigue management policy to ensure compliance with scheduling best practice, collective agreements, EMC and MHS policies and provincial Department of Labour legislation and regulation place staff on working schedule for each region.
• Oversee short-term scheduling and conduct manual/software-assisted calls to fill gaps in services (e.g. resulting from employee absences, short notice special events, banked time) within a complex, multi-union environment.
• Work with frontline Leaders and Health and Wellness Consultants to determine medium, long-term staffing needs and special events based on known absences, time off and backfill requests.
• Post open shifts in accordance with the appropriate Collective Agreement factoring in posting timelines, notification requirements, positions specific skills or qualifications and Fatigue Management.
• Fill shifts based on Collective Agreement requirements, Fatigue Management and Operational Requirements.
• Factoring in operational and system requirement, work with Operational Leaders to plan for shifts which have been posted and remain unfilled.
• Work with Clinical Services to deploy in-service dates as available ???shifts?۝ in the provincial staffing program based on a predetermined schedule.
• Coordinate the in-service sign-up process for frontline staff to comply with class size limitations, collective agreement requirements, fatigue management and normal operational scheduling.
• Receive seniority vacation bids via scheduling software, determine appropriate awarding in accordance with the appropriate collective agreement and enter approved seniority vacation within the timeline outlined in the appropriate collective agreement.
• Ensure data entry is completed appropriately for all ride-along, student practicum, medical students, or other similar requests to the system.
• Receive concerns and inquiries from frontline Leaders. As part of a collaborative team ??? communicate with frontline Leaders and staff to address concerns and inquiries.
• Perform specialized data entry into complex scheduling software for all required scheduling changes.
• Utilize specialized knowledge of the customized scheduling software to ensure the integrity and accuracy of the scheduling database as well as the ability to export the data for entry and use in our payroll system.
• Act as a superuser with the customized scheduling software.
• Develop, maintain, and update shared spreadsheets and databases utilizing MS Excel and/or SharePoint.
• Maintain accurate tracking systems and rosters for all shifts.
• Ensure that all new and revised scheduling information is consistently distributed to Operations personnel as
• Create, interpret, and communicate custom scheduling data reports in response to regular and periodic

• 1-year college diploma in business admin or similar field or high school with three to five years?۪ experience scheduling large groups in a complex environment
• Three to five years?۪ related experience in office administration/management including scheduling, and payroll functions or a combination of relevant education and experience required.

• Experience generating, interpreting, and communicating scheduling data and reports.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience generating, interpreting, and communicating scheduling data and reports.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to exercise appropriate judgment and problem solving.
• Keen organizational ability required.
• Ability to balance and time manage in the face of multiple, competing directives.
• Ability to multi-task as needed to meet tight and strict deadlines.
• Self-starter that can work independently, but also be a strong team player.
• Superior professionalism, conflict resolution, and confidentiality required.
• Excellent written and verbal communication and interpersonal skills required.

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